Help Center
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Shipping
When can I expect my order?
Orders are typically processed within 1–3 business days.
After dispatch, estimated delivery is:
- United States: 7–15 business days
- Canada, Europe, United Kingdom, Australia & New Zealand: 7–20 business days
- Other international destinations: 7–20 business days
Delivery times are estimates and may occasionally vary due to customs, carrier delays, holidays, or other circumstances outside our control.
Why does shipping take a little longer?
Many Tavelluna products are shipped directly from our trusted suppliers to your door, helping us keep prices competitive while offering a wider range of products.
Because your order may travel directly from the supplier rather than through a traditional retail warehouse, delivery can sometimes take a little longer.
We believe the extra wait is worth it for great products at fair prices.
How much will shipping cost?
We charge a flat $4.95 shipping fee on orders under $49. Orders of $49 or more qualify for free shipping.
How can I track my package?
Once your order has shipped, we’ll send your tracking information by email.
You can also check your shipment through our Track Your Order page.
Please allow 1–3 business days for tracking updates to appear.
What if my order is lost or arrives damaged?
If your package is confirmed lost in transit or your item arrives damaged, contact us at contact@tavelluna.com.
Please include your order number and, for damaged items, clear photos of the product and packaging.
We’ll review the issue and provide an appropriate solution, which may include a replacement or refund.
I entered the wrong delivery address — what should I do?
Please contact us as soon as possible with the correct delivery address, and we’ll do our best to update your order before it is processed for shipment.
Once an order has been shipped, we may no longer be able to change the delivery address.
Returns & Refunds
Can I return an item?
Yes. Eligible items may be returned within 30 days of delivery.
Products must generally be unused and in their original condition.
Please review our Return & Refund Policy for full details.
How do I start a return?
Email contact@tavelluna.com with your order number and reason for the return.
We’ll send you the appropriate return instructions.
Please do not send your order back to the address shown on the original package unless we specifically instruct you to do so.
When will I receive my refund?
Once approved, your refund will be processed to your original payment method within up to 7 business days.
Your bank or payment provider may require additional time for the refund to appear.
Payments
Which payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay, Google Pay, PayPal, Shop Pay, and Bancontact — all processed securely at checkout.
When will my payment be processed?
Your payment is processed securely at checkout when you place your order. Once your order is confirmed, you'll receive a confirmation email with your order details.