Privacy policy

Privacy Policy

Last updated: August 31, 2026

Tavelluna ("Tavelluna," "we," "us," or "our") operates Tavelluna.com and the related online store, products, content, features, tools, and services we make available to you (collectively, the "Services").

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit Tavelluna.com, place an order, create an account, contact us, interact with our advertisements or marketing, or otherwise use our Services.

By using the Services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with Tavelluna and may include the following categories.

Contact and Identity Information

This may include:

Your name
Email address
Telephone number
Billing address
Shipping address

Order and Transaction Information

This may include:

Products you purchase or view
Items placed in your shopping cart
Order numbers
Order status
Returns and refunds
Shipping and delivery information
Transaction history
Product preferences

Payment Information

Payments are processed through Shopify and/or authorized third-party payment providers.

Payment-related information may include:

Payment method
Billing information
Payment confirmation
Transaction information

Tavelluna generally does not directly store complete payment-card information such as your full credit or debit card number. This information is handled by the applicable payment processor.

Account Information

If customer accounts are available and you create an account, we may process information such as:

Login information
Account preferences
Saved addresses
Order history
Account settings

Communications With Us

When you contact us, we may collect information you provide, including:

Your name and contact information
Order number
Customer-support messages
Return or refund requests
Photographs or videos provided in connection with damaged, defective, missing, or incorrect products
Other information you voluntarily provide

Device and Usage Information

When you visit Tavelluna.com, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
General location information derived from your IP address
Pages viewed
Products viewed
Referring website or source
Website interactions
Date and time of visits
Cookie and similar technology identifiers

How We Collect Personal Information

We may collect personal information:

Directly from you, such as when you place an order, create an account, subscribe to marketing communications, complete a form, or contact customer support.
Automatically, through cookies, pixels, analytics tools, and similar technologies when you use our website.
From Shopify and our service providers, where they provide services necessary to operate our store.
From fulfillment, shipping, payment, marketing, analytics, and technology partners.
From advertising or social-media platforms, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We use personal information to:

Process purchases
Confirm orders
Process payments
Arrange fulfillment
Ship products
Provide tracking information
Communicate with you about your order
Handle returns, refunds, replacements, and other customer-service requests

Providing and Improving Our Services

We may use personal information to:

Operate Tavelluna.com
Maintain customer accounts
Remember customer preferences
Improve our products and website
Understand how customers use our Services
Recommend relevant products
Troubleshoot technical issues
Improve the overall shopping experience

Customer Support

We use personal information to respond to questions, resolve order-related issues, process returns and refunds, investigate delivery problems, and provide customer assistance.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

Send promotional emails or other marketing communications
Measure advertising effectiveness
Display advertisements that may be relevant to your interests
Understand how customers interact with our advertisements
Conduct remarketing or targeted advertising
Improve our marketing campaigns

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to:

Detect and prevent fraud
Protect customer accounts
Secure transactions
Identify suspicious or unauthorized activity
Prevent misuse of our Services
Protect Tavelluna, our customers, and our service providers

Legal and Regulatory Purposes

We may process personal information where necessary to:

Comply with applicable laws
Meet tax, accounting, and recordkeeping requirements
Respond to lawful requests from courts, regulators, or government authorities
Establish, exercise, or defend legal claims
Enforce our Terms of Service and other policies
Investigate suspected violations of our policies

Legal Bases for Processing

Where the General Data Protection Regulation ("GDPR"), UK GDPR, or similar data-protection laws apply, we rely on one or more of the following legal bases when processing personal information.

Performance of a Contract

We process personal information when necessary to process your order, take payment, arrange fulfillment and shipping, provide customer support, and otherwise perform our obligations to you.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including:

Preventing fraud
Securing our Services
Improving our website
Providing customer support
Understanding business performance
Operating and improving our business

We rely on legitimate interests only where those interests are not overridden by your rights and freedoms.

Consent

Where required, we rely on your consent for activities such as:

Certain marketing communications
Personalized advertising
Non-essential cookies
Similar tracking technologies

Where processing is based on consent, you may withdraw that consent at any time.

Compliance With Legal Obligations

We may process information when necessary to comply with laws, regulations, tax requirements, legal proceedings, regulatory obligations, or lawful government requests.

How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate Tavelluna and provide our Services.

Shopify

Our store is hosted and powered by Shopify.

Shopify may process information about your access to and use of our store in order to provide ecommerce, payment, security, analytics, personalization, fraud-prevention, and related services.

Information you submit through Tavelluna may therefore be transmitted to and processed by Shopify.

Certain Shopify features may use information about your interactions with Tavelluna, other merchants, and Shopify to provide enhanced services such as personalization, analytics, fraud prevention, and advertising.

For more information about Shopify's privacy practices, you may review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Order Fulfillment and Shipping Providers

We work with third-party suppliers, fulfillment providers, warehouses, shipping carriers, and logistics partners to process and deliver customer orders.

To fulfill your purchase, we may provide these partners with information reasonably necessary to complete your order, including:

Your name
Shipping address
Telephone number
Email address where necessary
Products ordered
Order information
Shipping and tracking information

These parties may use this information to provide:

Fulfillment
Warehousing
Shipping
Customs processing
Delivery
Returns
Related logistics and customer-service functions

Because fulfillment and logistics providers may operate internationally, this information may be processed in countries different from the country in which you live.

Payment Providers

We may share or allow payment providers to process information necessary to complete, authenticate, and secure your transaction.

Payment providers operate according to their own privacy and security practices.

Technology and Service Providers

We may use companies that provide services such as:

Website hosting
Ecommerce technology
Analytics
Cloud storage
Customer support
Email delivery
Fraud prevention
Security
Business operations

These providers may process personal information on our behalf or as otherwise permitted by applicable law.

Advertising and Marketing Partners

Where permitted by law and depending on the services we use, personal information or online identifiers may be disclosed to advertising, analytics, or social-media partners to:

Measure advertising performance
Understand customer behavior
Provide personalized advertisements
Conduct remarketing
Improve marketing campaigns

Depending on where you live, some of these activities may legally be considered a "sale," "sharing," or processing of personal information for "targeted advertising," even when no money is exchanged for your personal information.

You may have the right to opt out of these activities as described below.

Business Transfers

If Tavelluna or its assets are involved in a merger, acquisition, financing, reorganization, sale, insolvency, or similar business transaction, personal information may be transferred as part of that transaction.

Legal Requirements and Protection of Rights

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to subpoenas, court orders, warrants, or other lawful requests
Protect our legal rights
Prevent fraud or illegal activity
Protect the safety and security of Tavelluna, our customers, service providers, or others

Cookies and Similar Technologies

Tavelluna, Shopify, and certain service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

Keep the website functioning
Remember your preferences
Maintain shopping-cart functionality
Understand website traffic
Analyze how visitors use the website
Prevent fraud
Measure advertising performance
Personalize content and advertisements

Where required by applicable law, non-essential cookies and similar tracking technologies will be used only after obtaining appropriate consent.

You can manage available privacy and cookie choices through the privacy controls displayed on our website and through your browser settings.

Disabling certain cookies may affect some website functionality.

Personalized Advertising and Data Sharing Choices

Depending on where you reside, you may have the right to opt out of the use or disclosure of personal information for targeted advertising or activities legally considered a "sale" or "sharing" of personal information.

You may exercise available opt-out rights through Tavelluna's Data Sharing Opt-Out page:

https://tavelluna.com/pages/data-sharing-opt-out

Where required by applicable law, we may also recognize supported browser-based privacy preference signals such as Global Privacy Control (GPC).

When a valid GPC signal is received and applicable law requires us to honor it, we will treat it as an opt-out request for the applicable browser or device.

International Data Transfers

Tavelluna operates an international ecommerce business.

Shopify, payment providers, technology providers, fulfillment partners, warehouses, shipping carriers, and other service providers may process personal information in countries other than the country in which you live.

For example, information necessary to fulfill and deliver an order may be transferred to international fulfillment and logistics providers.

Where required by applicable data-protection law, we use or rely on recognized safeguards for international transfers, which may include:

Adequacy decisions
Standard Contractual Clauses
Other approved contractual protections
Other lawful international transfer mechanisms

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

Whether you maintain a customer account
Whether information is required to fulfill or support an order
Legal, tax, and accounting requirements
Fraud-prevention requirements
Return, refund, warranty, or dispute periods
The need to establish, exercise, or defend legal claims

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential and should not share passwords or login information with unauthorized persons.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

Access personal information we hold about you
Know what categories of personal information we collect, use, or disclose
Correct inaccurate personal information
Delete certain personal information
Receive a portable copy of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of targeted advertising
Opt out of certain sales or sharing of personal information
Appeal certain decisions regarding privacy requests where applicable
Lodge a complaint with an applicable data-protection authority

These rights are not absolute and may be subject to exceptions permitted by applicable law.

Exercising Your Rights

You may exercise applicable privacy rights through the privacy options provided on Tavelluna.com or by contacting us at:

contact@tavelluna.com

We may need to verify your identity before fulfilling certain requests.

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf. We may require evidence that the person is authorized to act for you and may also require you to verify your identity directly.

We will not unlawfully discriminate against you for exercising a privacy right.

Marketing Communications

If you subscribe to promotional emails, you can unsubscribe at any time by clicking the Unsubscribe link included in the message.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications relating to:

Your orders
Shipping
Returns or refunds
Account security
Customer-support requests
Other transactions with Tavelluna

Children's Privacy

Tavelluna's Services are not directed to children.

We do not knowingly collect personal information from children under the minimum age required to consent to data processing in their jurisdiction.

If you are a parent or legal guardian and believe a child has improperly provided personal information to us, please contact us so we can review the matter and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising where prohibited by applicable law.

Third-Party Websites

Tavelluna.com may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites or services that we do not own or control.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Relationship With Shopify

Shopify provides the ecommerce technology used to operate Tavelluna's online store.

Shopify may collect and process information regarding your access to and use of Tavelluna in order to provide, protect, personalize, and improve Shopify-powered services.

Information you provide through Tavelluna may therefore be shared with Shopify and other service providers that may be located outside the country in which you reside.

For certain enhanced Shopify features, Shopify may be independently responsible for portions of the processing of your personal information.

For more information, please review:

Shopify Consumer Privacy Policy
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal
https://privacy.shopify.com/