Shipping policy
Last updated: August 31, 2026
At Tavelluna, we aim to process and deliver your order as quickly and reliably as possible.
Processing Time
Orders are typically processed within 1–3 business days.
Once your order has shipped, you will receive tracking information by email. Please allow 1–3 business days for tracking updates to appear.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- United States: 7–15 business days
- Canada: 7–20 business days
- Europe: 7–20 business days
- United Kingdom: 7–20 business days
- Australia: 7–20 business days
- New Zealand: 7–20 business days
- Other international destinations: 7–20 business days
Delivery times are estimates and may vary due to customs, carrier delays, holidays, weather, or other circumstances outside our control.
Shipping Costs
Standard shipping is $4.95 on orders under $49.
Orders of $49 or more qualify for FREE standard shipping.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Tracking
Once your order has shipped, tracking information will normally be sent to the email address used at checkout.
Please allow 1–3 business days for tracking updates to appear.
Multiple Packages
If you order multiple items, they may occasionally ship separately and arrive at different times.
You may receive more than one tracking number for the same order.
Customs & Import Fees
International orders may be subject to customs duties, import taxes, or other fees depending on your country.
Any charges not collected at checkout are the responsibility of the recipient.
Incorrect Address
Please make sure your shipping address is correct before placing your order.
If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed or Missing Orders
If your order is significantly delayed or your tracking shows delivered but you have not received it, please contact us and we will help investigate.
Contact Us
For any shipping or delivery questions, contact us at:
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: 9:00 AM–3:00 PM
Please include your order number so we can assist you faster.